Our products are guaranteed for 12 months from the date of delivery, free from defects in material and workmanship.
LIGNUM products are rigorously tested to ensure that the products you trust meet strict standards. Our products are made from Mother Nature, so unforeseen things can happen. So if a problem occurs with one of our products and the problem is caused by manufacturing defects in the material, LIGNUM will look at the product. LIGNUM will then repair or replace the product according to the warranty conditions. The warranty is only valid for the lifetime of the first buyer or gift recipient of the product.
This warranty only covers manufacturing defects and shrinkage cracks, which should not be underestimated, and does not cover damage caused by improper handling, such as contact with high acids, abrasion of hard food such as bones, exposure to extreme temperatures such as in dishwashers or hot plates and treatment with salt or even leaving it in a water bath for more than one hour. LIGNUM is able to analyse this abuse (especially in dishwashers and long standing in a water bath) by taking a sample from the wood fibre structure.
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